RETURN POLICY

Last Updated: 16-09-2026

We want you to feel confident when shopping with NEXA CORE.

If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us so we can help.

Return Window

Eligible items may be returned within 10 of delivery.

Eligibility

To be eligible for a return, an item generally must:

• Be unused or in its original condition.
• Include original packaging where applicable.
• Include all accessories or included components.
• Be accompanied by your order information.

Some products may be excluded from returns because of their nature, condition, hygiene requirements, or other applicable restrictions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at:

hassaniqbal27355@gmail.com

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or video showing the problem.

This helps us investigate the issue and determine the appropriate resolution.

Refunds

If your return is approved, we will process the applicable refund using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Return Shipping

NEXA CORE will provide return instructions and cover return shipping costs for eligible damaged, defective, or incorrect items.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used when the product must be unused for hygiene or safety reasons.
• Have been damaged after delivery through customer misuse.
• Are personalized or specially made.
• Are clearly identified as final-sale items.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact

For return or refund requests:

Email: hassaniqbal27355@gmail.com

Please include your order number in your message.